Shipping & Delivery
Estimated Shipping Time
Free shipping to the US. Delivery times will be calculated at checkout. Twin City Seed Company does not have any control over our delivery vendors, their schedule, or their delivery times. Times are estimated based on their current operations and delivery policies.
Standard Shipping
We usually dispatch orders within 2 business days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 business days depending on the shipping address.
Express Shipping
We offer express delivery to most locations with tracking available. Express shipping is generally 1–3 business days for the US.
If express shipping is not offered in your area, we have no control over our shipping partners delivery options. Sorry for any inconvenience this may cause.
Returns
We are pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).
If you change your mind (it happens to the best of us) or wish to make a return, please contact customerservice@twincityseed.com as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn’t covered, and refunds need to be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original packaging.
Remember, all our products come with a 1-year warranty, so if something goes awry down the track, be sure to let our customer support team know via customerservice@twincityseed.com.
Exchanges
We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to customerservice@twincityseed.com for help.
Orders
Order Tracking
All express shipped orders can be tracked online. However, not all regular shipments have this option. You can find your tracking number two ways:
- Check the shipping confirmation email we sent you (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link if there’s one available.
- If that doesn’t work: Email our support team and quote your order number/customer reference number. We’ll help you with the rest.
What if my order doesn’t arrive?
If your order doesn’t arrive within the maximum estimated timeframe we’ll send out a replacement using express shipping wherever it’s available. Simply Email our support team with your order details.
How do I cancel my order?
Contact Email our support team within 24–48 hours of placing your order. That way we should be able to catch any transaction settlement and shipping before it goes through. Anything after this window will be treated as a regular refund.
Can I add items to my order after I have hit the place order/confirmation button?
If you want to add an item to your order please email our support team within 24 hours of your purchase and we’ll do what we can to adjust things.
What are my payment options?
Payment options in your region will be displayed at checkout. These generally include most major credit cards, as well as Paypal, Google Pay and Apple Pay.
What currency can I pay in?
All transactions are processed in US-dollar currency shown on the product and checkout pages. Tax is not included in the price, the tax will be shown on the checkout page before purchase.
Sales Tax
All Twin City Seed accounts with US billing addresses may be subject to state and local sales taxes. This is in compliance with US sales tax regulations. The tax law for your billing state determines whether your Twin City Seed account is subject to tax. We currently charge sales tax in the following states:
Do I qualify for a tax exemption?
Depending on state and local tax regulations, certain organizations may be exempt from sales tax. If you believe your organization qualifies for a sales tax exemption (for example, because of a nonprofit or government status), you can email customerservice@twincityseed.com with the appropriate form. Once we have that, we’ll confirm that it’s filed, and you won’t be charged sales tax moving forward.
Each state’s tax exemption certificate has some slight formatting differences. For faster processing, please make sure your form is filled out completely. We accept:
- Form 990
- IRS Letter of Determination
I submitted a form for tax exemption, but I’m still being charged sales tax.
Tax might be charged on your bill if either:
- The exemption certificate was still in review while the invoice was issued.
- The exemption certificate covers a state that is different from the billing address.
If you feel this is not correct, please contact us at:
customerservice@twincityseed.com.
X Year Warranty
Our products are covered by a 1-year warranty from the day they were purchased, when used under normal conditions and for the purpose intended.
In order to make a warranty claim, you need to have purchased through our website or one of our authorized re-sellers, and you must provide proof of purchase.
The Twin City Seed warranties sit alongside applicable consumer protection law.
Customer Service
If you’ve bought a Twin City Seed product and it hasn’t performed to expectations, or if you want to know more about the brand, send our support team a message.
You can email us at customerservice@twincityseed.com or call us directly at 1-800-545-TURF.
Retail Sales
If you’re a retailer who would like to be a new retail partner and need to talk to someone about terms or opportunities, please email our sales team with the following information: Store Name, Address, Website, Photos of Your Shop, and brands you currently carry.
You can email us at sales@twincityseed.com or call us directly at 1-800-545-TURF.
Corporate Gifting
If you’re interested in purchasing Twin City Seed products as corporate gifts, reach out to our corporate sales team to find out more about pricing and customization options.
You can email us at customerservice@twincityseed.com or call us directly at 1-800-545-TURF.
Press
If you’d like any further information, high resolution images, or more information about our company, please do not hesitate to contact us.
You can email us at info@twincityseed.com or call us directly at 1-800-545-TURF.
Communities
We like to think that there is always a way for you to stay engaged and up to date with the latest Twin City Seed news and industry expertise. Visit our Twin City Seed social engagement sites.
FACEBOOK | TWITTER | LINKED-IN | INSTAGRAM
